Heka, The AI Voice Receptionist That Never Misses a Lead
Heka answers every inbound call, qualifies prospects with natural conversation, and books meetings directly into your calendar, around the clock, in any US accent.
Voice AI Receptionist: A voice AI receptionist is an AI-powered phone agent that handles inbound calls with natural, human-like conversation. Unlike IVR phone trees, voice AI understands intent, asks follow-up questions, handles objections, and takes action, qualifying leads, answering complex FAQs, and booking calendar appointments without a human operator.
By the Numbers
of inbound calls answered, zero missed leads, zero hold times
average increase in qualified appointments booked in first 90 days
average response time from ring to Heka answering (under 2 seconds)
of callers cannot distinguish Heka from a human receptionist in blind tests
What We Deliver
Natural US-Accent Voice
Heka is powered by Sarvam AI's advanced voice synthesis, delivering warm, natural American English conversation that callers can't distinguish from a human receptionist.
Custom Qualification Scripts
We program Heka with your specific qualification criteria, budget, timeline, location, service type, so only sales-ready leads reach your team.
Direct Calendar Booking
Heka integrates with Calendly, Google Calendar, and HubSpot Meetings to book qualified appointments directly into your sales team's calendars during the call.
CRM Auto-Update
Every call is transcribed, summarised, and pushed to your CRM (HubSpot, Salesforce, Pipedrive) automatically, with lead score, qualification status, and next action.
Overflow & After-Hours Coverage
Heka handles calls during peak hours, lunch breaks, evenings, weekends, and holidays, ensuring zero missed leads regardless of your team's schedule.
Call Analytics Dashboard
Real-time dashboard showing call volume, qualification rates, most common objections, booking rates, and ROI per call, so you can continuously optimise.
Who This Is For
Home Services & Contractors
Challenge: Missing inbound calls during job sites, evenings, and weekends, losing high-value leads to competitors who answer first
Solution: Heka answers every call 24/7, qualifies the project type and budget, and books an on-site estimate directly into the contractor's calendar
Healthcare & Dental Practices
Challenge: Front desk overwhelmed with appointment scheduling, FAQs, and insurance questions during peak hours
Solution: Heka handles appointment booking, insurance verification questions, and FAQs, freeing front desk staff for in-person patient care
Real Estate Agencies
Challenge: Agents unable to answer every lead call while showing properties, resulting in leads going cold
Solution: Heka qualifies buyer/renter criteria, answers property questions, and schedules viewing appointments, keeping agents focused on closings
B2B SaaS & Professional Services
Challenge: Demo requests going to a contact form and languishing for hours before a human responds
Solution: Heka intercepts inbound demo calls, qualifies company size and use case, and books a discovery call with the right sales rep instantly
Our Engagement Process
Qualification Script Design
We work with your sales team to map your ideal lead profile, build a natural conversation script, and define qualification pass/fail criteria.
KPIs We Report On
- Call answer rate (% of inbound calls answered vs. missed)
- Lead qualification rate (% of calls that meet qualification criteria)
- Appointment booking conversion rate
- Average call duration (efficiency metric)
- CRM data completeness score per call
- Cost-per-qualified-appointment vs. human receptionist baseline
Frequently Asked Questions
Key Takeaways
- ✓The first business to answer a lead call wins it, 78% of customers choose the vendor who responds first (Harvard Business Review)
- ✓Voice AI converts at a higher rate than web chat because phone calls carry higher buyer intent and urgency
- ✓A well-calibrated qualification script prevents your sales team from wasting time on prospects who will never convert
- ✓CRM auto-population from calls eliminates the single biggest source of CRM data decay, humans forgetting to log calls
- ✓After-hours coverage is where voice AI delivers its fastest ROI, capturing leads that would otherwise go to competitors
- ✓Continuous script optimisation based on real call data is what separates a good Heka deployment from a great one
Explore Related Services
Never Miss Another Inbound Lead
Book a free Heka demo. We'll show you exactly how it sounds, how it qualifies, and how it integrates with your existing CRM and calendar in under 20 minutes.